Banking & Payments

Log into your account and navigate to the Cashier section. Select "Withdraw" and choose your preferred payment method. Enter the withdrawal amount and confirm the request. Ensure your account is verified and any bonus wagering requirements are met before requesting a withdrawal. The finance team will process your request within the timeframe specified for your chosen method.

Access the bonus section within your account dashboard to view active bonuses and their wagering progress. A progress bar or percentage indicator shows how much of the requirement you've completed. Once the wagering reaches 100%, the bonus converts to withdrawable funds. You can also contact support to request a detailed breakdown of your bonus status and remaining wagering requirements.

Several factors can extend processing times. First withdrawals require identity verification, which may take 24-48 hours. Incomplete KYC documentation delays processing until all required documents are approved. Large withdrawal amounts may trigger additional security checks. Weekends and holidays affect bank transfer processing. If your withdrawal exceeds the expected timeframe, contact support with your transaction reference number for a status update.

First, verify the payment was successfully debited from your account by checking your payment provider's transaction history. If the payment processed but didn't credit your casino account, contact support immediately with transaction details including date, amount, and payment method used. Have transaction IDs or reference numbers ready. Most deposit issues resolve within 24 hours once the support team investigates with payment processors.